Reviews & Testimonials

Buyers and sellers have great things to say about Charles and Mary all over the internet.  See what people are saying below!

Testimonials
Google Reviews
Zillow Reviews
Facebook Reviews

John & Jan McLain

We are writing to let you know how much we thoroughly appreciate the service you provided us during our recent search for a home.
Buying a home can be a process full of anxiety and uncertainty, but the patience and professionalism that you consistently displayed throughout the entire process made us feel completely at ease. You made a point to make yourself available at almost any time to answer our many questions. It became clear from the beginning that you are a real estate professional who operates based on genuine personal service and unquestionable ethics. For these qualities, we commend you.
Again, please accept our sincere gratitude for the exceptional service that you provided to us. Rest assured that you will be very highly recommended to anyone that we encounter who is in the market for real estate.


Cheryl Raley

Please forgive me for not getting this note out sooner to you. We have been in our new home about one month. I am finally starting to feel like I am at home. I want to take this time to “Thank You” for all the time, effort and energy you spent on Randy and me in selling our home and finding another in such a short amount of time.
Your dedication and patience in working with us to find our dream home, when we had such a short amount of time, trying to coordinate hectic schedules, our frustrations in not agreeing on the same homes are really appreciated by us. Because of your commitment to us, we are now in our dream home.
I want to express my sincere gratitude for your extensive knowledge in real estate, and the sound advice you offered on areas that we were not knowledgeable on. I hope that the year will be a great year for you.


Terry & Raymond Furtner

We want to thank you for the fine work you and Charles did in getting our house sold and assisting us in buying our new home. We also appreciate how you kept us informed along the way, it shows your professional attitude. If any of our friends are ever looking for or selling a home, we will surely recommend you to represent them.
When you have time, please stop by and visit us.


Ann & Kevin Riedel

Buying or selling a home is always an experience and can be stressful when emotions and finances are involved. A good Realtor can make it a positive experience with a minimum of stress and we feel Mary and Charles Rigby fit that bill.
Mary secured a full price, cash contract on our house within five days of listing it. (It had been listed with another agent and company for 5 months prior.) She maneuvered the contract process skillfully with our best interest in mind. That performance alone speaks volumes but I would also like to comment on why we selected Mary & Charles for our listing agents.
Mary’s presentation to us was direct, clear, and organized. She came across as a go-getter with a confidence that said, “This is what it takes to sell real estate.” We were particularly impressed with her team’s approach and ability to address potential problems rather allowing them to become excuses.
If these are qualities you are seeking in a Realtor, we believe you can’t go wrong with Mary & Charles Rigby. Good luck


William & Crystal Branner

We can’t thank you enough for everything you did in guiding us through the selling of our home. We are newbies in the house-selling game and it was wonderful knowing that we could rely on you to represent our best interests.
When we came to you, we were pretty much in despair of selling, but you stepped right in and worked with it until we got the right buyer and made the whole process as painless as possible despite the difficulties that cropped up.
We really appreciate that you and your whole team are always professional, knowledgeable, friendly, encouraging and always return calls promptly.
Be assured that we will highly recommend Rigby Associates to anyone we know who is thinking of buying or selling property in the area.


Peter Eastwood

Mary Rigby brought me a good offer within a week of listing my house. A few days later we settled on a price and scheduled a closing which went off without a hitch. This was after me trying to sell it all summer. Her marketing skills are amazing. She and her crew at Remax work diligently, and know how to get things done. She and her agents are the cream of the crop!


Doug Meyer

Mary was extremely helpful and professional in my recent purchase of an investment property. She understood my desires and helped me find the perfect home. In addition she directed me to several local property managers and helped to find a high quality renter. My purchase was made remotely and Mary was very responsive and helped everything go smoothly. I currently have a twelve month lease and a lovely property that I may semi-retire to someday.


Gary & Betty Wiley

Mary and Charles are not only excellent realtors they are wonderful people. Thrree months after we bought our house we still hadn’t taken possession because we hadn’t yet sold our house back in Illinois. On Christmas Eve a tree fell on the roof of our new home. A neighbor saw it and called Mary and Charles who called us to let us know what happened. They made the 50 mile trip to our house to determine the damage, board up the window, call the insurance agent, and take pictures of the damage which they e-mailed to us. All of this was on Christmas Eve in a snowstorm when they were expecting out of town guests.


Steve young

I highly recommend Charles and Mary Rigby for ALL your real estate needs. I have found them to be professional, highly skilled in all aspects of real estate and they kept me informed of the transaction from start to the closing.

Nathan Morris AvatarNathan Morris

Charles and Mary have always been a pleasure to work with, and their expertise and professionalism really stand out. - 5/26/2018 

Tina Rubin AvatarTina Rubin

My husband and I recently worked with Mary to purchase two condo units in Tamarron Village. We live out of state and Mary's knowledge of the Durango market and her attention to detail was beyond expectations. We would highly recommend her for handling any real estate transactions. Tina & Bob Rubin - 3/07/2019 

Lisa Borucki AvatarLisa Borucki

Mary Rigby is an extremely professional real estate agent. She found a buyer for my luxury vacation rental home business and gave great attention to the details involving the financial statements and constantly changing rental income, deposits & reservations. There were numerous complicated Excel spreadsheets that she understood and was able to explain to the buyer with no problem. She assisted in writing explanation letters that were ultimately used by the lawyers involved. Her office made a wonderful video of the property and it even had it’s own website. She suggested upgrades and changes to the home to improve the appeal, which I’m sure helped tremendously in the sale of the home. She kept me updated to the minute with the progress of the listing and ultimately, the closing. She was always available by phone, text or email whenever I needed her, even on weekends and holidays. I would highly recommend her service to anyone looking for a top-notch realtor that will get the job done! - 9/22/2018 

Cliff & Linda Ricketts AvatarCliff & Linda Ricketts

Mary and Charles did a fabulous job managing our real estate transaction. From listing of the property, until closing and beyond, information on any activity regarding the sale of our house was always shared, whatever needed to get done to complete the sale got done, and they were always available. - 1/15/2019 

Joanna Kelley AvatarJoanna Kelley

My husband and I made the decision to purchase a home as a rental in Durango Colorado. Our local realtor Miranda Meyer contacted realtors in Durango and found Mary Rigby. Mary contacted us immediately and put together a number of listings which we viewed the next weekend. We were fortunate to find our new home that trip. Within an hour of our decision, Mary had the paperwork prepared and guided us through the process. Our last home we purchased was over 30 years ago and many things have changed. With Mary the process was simple. Not being from Durango we had no resources for inspectors or contractors. Mary provided multiple names and numbers of well qualified contractors which launched us into our next steps. In the end we needed to have some roof work done. Mary made all the arrangements for the work to be completed and made sure it was completed (she even moved our trash can back to its secure space). We had many questions before and after the completion of our purchase and Mary was always there for us. I would highly recommend Mary and would use her again if the need presented. I cannot express how thankful I am for the her. - 11/10/2018 

Jeff Cordell AvatarJeff Cordell

Mary Rigby with RE/MAX Pinnacle Realty is the epitome of professionalism, patience, and experience. Knowing Mary for several years, she touched base with me every few months to see where I was in my home buying process. I appreciated her follow-up, and even when I was not actively looking, she would contact me from time to time and offer her assistance when I was ready. After we had to walk away from a potentially fatal transaction, we found the perfect home for my dog and I a couple months later! Home ownership in Durango is not easy, but Mary made the process much less daunting through her professionalism and dedication to excellence. I wholeheartedly recommend Mary to anyone that needs an experienced, competent, and compassionate Real Estate professional in their corner. Thank you, Mary! - 3/12/2019 

Sam Rose AvatarSam Rose

Mary and Charles Rigby are two great people-- friendly professionals, they get the job done with a smile, professionalism and courtesy!! THANKS! - 6/14/2018 

Ellen Prince AvatarEllen Prince

Mary and Charles Rigby assisted us with the purchase of a home outside of Bayfield, Co. We were so impressed with their integrity, willingness to find answers to our many questions, and their availability. Thank you, we love our new home! - 11/19/2018 

G. Doyle AvatarG. Doyle

Kudos to Mary Rigby! Thanks to her efforts, we recently closed on a condo in the Durango area. Mary is very knowledgeable about the local market and she offered sound guidance that helped us with our decision-making. We appreciated Mary’s candor, integrity, clear communication, and availability throughout this process. She even made several walk-throughs on our behalf! Mary worked with us over four months in the spirit of partnership. We highly recommend Mary and RE/MAX Pinnacle. - 2/21/2019 

Barry Kaufman AvatarBarry Kaufman

Excellent service from time of listing through closing. Agent, Mary Rigby, invested time to outline current comps so initial pricing generated early and substantive traffic. Once an offer in market range was received, she efficiently managed process, communicated routinely and succinctly, and followed through to help create a straightforward closing. She is a professional who knows the market and someone we would gladly use again or recommend to others. - 12/04/2018 

Pamela Donaghy AvatarPamela Donaghy

Mary Rigby was wonderful to work with while trying to sell my family's property. She goes above and beyond to help with any issues that may arise. She was very prompt in answering phone calls, emails, and text messages. I recommend that anyone buying or selling property in the Durango area to use the Rigby's at Remax as their realtor. - 3/14/2019 

Rebecca Davis AvatarRebecca Davis

After 1 1/2 years of searching, other agents not following through, etc. etc., Mary spoke with us over the phone and was more than happy to preview properties for us, gather information and anything else we requested. We arrived in Durango, and in one day of viewing properties and homes, we made the perfect purchase! What 4 other real estate firms couldn't seem to handle, Mary did so with perfect ease! She has helped us in so many other ways as well, we recommend her or anyone in her firm to assist you in finding your dream! Don't bother with anyone else in Durango!!! - 12/13/1901 

Steve Young AvatarSteve Young

Owned by Charles and Mary Rigby who rocked real estate in Texas and now in Colorado! They know their industry and the area they sell in. I highly recommend them for ALL your real estate needs. - 4/15/2017 

Paige Scanland AvatarPaige Scanland

Mary was awesome to work with and a go getter! She was honest and kept her word and was great at communicating. Couldn’t be more pleased with her services! Cheers to selling my condo! - 2/19/2019 

Paul Gray AvatarPaul Gray

Charles and Mary worked with me to get my home sold quickly and really helped work through some serious issues with buyers that I would not have been able to handle! Thank you!! - 3/14/2019 

Reviews for Charles & Mary Rigby


Average Rating : ★★★★★

Process Expertise Rating : ★★★★★

Responsiveness Rating : ★★★★★

Negotiation Skills Rating : ★★★★★

CLOPEZ468's Rating: ★★★★★
Mary was a joy to work with, and was very professional. Gave us good advice on the market. We enjoyed working with her. She was responsive to any questions we had and went above and beyond to help us ... Read Full Review
clopez468 -
03/06/2018
JACK58101's Rating: ★★★★★
My wife and I really appreciate Mary's skills and attention to detail. We had used another agent in the past and had no result. Mary worked diligently through the listing and contracting to get the deal ... Read Full Review
jack58101 -
12/22/2017
ZUSER20171011195504716's Rating: ★★★★★
Mary and Charles were great to work with and very knowledgeable of the market in our area, they had great advice and we're always willing to answer any questions we had for them, I would recommend them ... Read Full Review
zuser20171011195504716 -
12/04/2017
HEATHERSTUDY's Rating: ★★★★★
The Rigby team did an excellent job creating a stunning video of my home using the latest technology. Their advertising approaches were comprehensive and they were extremely responsive to all of my questions ... Read Full Review
heatherstudy -
08/26/2017
CLAIRERAINES3's Rating: ★★★★★
Mary helped us buy a home in Durango. She knows the market very well, and immediately had ideas about a few places that might fit our needs. When we suddenly had a contract on the house we were selling ... Read Full Review
ClaireRaines3 -
08/20/2017
DLCDEBACA's Rating: ★★★★★
If you are looking for a realtor in Durango, look no further - this team (Charles & Mary Rigby) is the BEST! We live in Texas and the last couple of years had seriously contemplated purchasing a lot ... Read Full Review
dlcdebaca -
08/09/2017
CATBLUE22's Rating: ★★★★★
This is the 2nd time I have worked with Mary Rigby. She sold my husband and I our first home together back in Texas 32 yrs ago.
We just bought our retirement Condo in Durango and Mary was on top of ... Read Full Review
catblue22 -
08/03/2017
JANET DEMARS's Rating: ★★★★★
Mary is the most efficient and competent realtors I have worked with. She was responsive and informative. She gets work done. I have been very pleased with Mary's professionalism. Read Full Review
janet demars -
07/28/2017
BOBLYNCH PAGOSA's Rating: ★★★★★
Mary did a superb job helping me sell my property. She and Charles are a great team who know the market and work tirelessly to get the job done. I would definitely use them again. Read Full Review
boblynch pagosa -
07/05/2017
MARISSALROCHA's Rating: ★★★★★
Charles and Mary were great to work with from beginning to end. I cannot emphasize enough their professionalism and excellent advocacy. Our situation was a very difficult both on the side a difficult ... Read Full Review
marissalrocha -
05/31/2017
Steve Young AvatarSteve Young

The owners and their agents are of the highest calliber and professionalism. I would highly recommend them for all your real estate needs. - 5/02/2016 

Sam Rose AvatarSam Rose

Mary and Charles Rigby are very fine folks who work hard for their clients with great expertise. I highly recommend them and their office RE/MAX Pinnacle for those seeking to buy or sell their home. Now with mascot BAILEY who can say no!!?? Thank you Mary, Charles, and Bailey for your excellent real estate service to our Durango Colordo community. - 3/11/2016 

Jaclyn Patterson AvatarJaclyn Patterson

Charles and Mary Rigby are great people they always show love to everyone they work with. If you are in the market to buy or sell your home contact them they are the best. And you also get to meet the cutest dog ever little Bailey. - 9/09/2013